Privacy Policy

• Account

  A random account ID created when you first open Melt (no name or email). If you use Sign in with Apple: your Apple user ID and the email Apple shares, which can be a private relay address.

  Why: Your account, and moving it to a new phone

• Missions and progress

  Mission titles, categories, tags, dates and times, focus length, repeat settings, status, focus sessions, Coins earned, your streak.

  Why: Running Melt's tasks, focus and rewards

• Onboarding and settings

  Your onboarding answers as preset options (no free text): age range, occupation, focus areas, procrastination patterns, quiz answers and score; your companion's name; your settings.

  Why: Tailoring Melt to you

• Purchases

  Apple transaction and product IDs, Melt Plus status and dates, refunds, Coin balance, costumes bought.

  Why: Giving you what you paid for

• Service logs

  Our backend provider logs connections to it (such as IP address and time).

  Why: Keeping the service running and secure

• Support

  Whatever you write to us.

  Why: Answering you

Apple handles your payment details; we never see your card. When you buy something, Melt passes your account ID to Apple so the purchase can be matched to your account.

Mission titles and tags are free text. Please don't put sensitive information in them.

Shield uses Apple's Screen Time to block the apps you choose during focus sessions. You pick them in Apple's own picker, and Apple gives Melt only anonymous tokens: we can't see which apps you chose or how you use them. Your choices stay on your device and are never sent to us. They remain until you delete the app.

On your device (so Melt works offline) and with Supabase in the United States (AWS us-east-1). Connections are encrypted, and each account can reach only its own records. Purchases are credited only after we verify Apple's signature.

Everything linked to your account is kept until you delete your account. Service logs and backups are deleted automatically within days. Support emails are kept only as long as needed to help you.

• Edit or delete missions and settings in the app.
• Export your data: Profile → Export my data (the missions and settings on your device). Email us for a full copy.
• Delete your account: Profile → Delete account. Everything linked to it is deleted from our servers straight away and the app is reset. If Melt can't reach our server, nothing is deleted and the app asks you to try again.
• Notifications and Screen Time permission can be turned off in iOS Settings.

Deleting your account doesn't cancel an Apple subscription; manage it in Settings → your name → Subscriptions.

You can also email info@trymelt.app to access, correct or delete your information. Depending on where you live, you may also complain to your data protection authority.

Melt is for people 18 and over. If you think a child has given us information, email us and we'll delete it.

The Melt app collects the data above. This website is separate, and it counts visits so we know which pages people read and whether the site is working.

The counting uses no cookies. It stores nothing on your device. It doesn't keep your IP address, and it can't recognise you or tell that you've been back before — each visit stands on its own.

For every visitor, it records:

• which pages you visit, and where you came from
• your country, browser, operating system and device type
• how long you stay, how fast pages load, and any errors
• which buttons and links you click, identified by where they are on the page, not by their text

Detailed data is kept for 90 days. Daily summaries — visit and page-view counts, and for each visit the pages seen and where the visitor came from — are kept for a year.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

This page also loads its fonts from Google. When you open it, your browser contacts Google's servers to fetch the font files, and Google sees your IP address as part of delivering them.

We'll update this policy when our practices change and tell you in the app about important changes.