Legal
Terms of Use
Last updated: 12 November 2026
Melt is run by Melt App ("we", "us"). Website: trymelt.app. Contact: info@trymelt.app.
By using Melt you agree to these Terms. Our Privacy Policy explains how we handle your information.
1.Who can use Melt
You must be 18 or older.
Melt creates an account for you the first time you open the app; it has no password. Use Sign in with Apple (Profile) to keep your account and move it to a new phone. Without it, your account lives only on your current device: if you delete the app or lose the phone, we can't restore your progress, Coins or costumes.
2.What Melt is
Melt helps you plan tasks, run focus sessions and track your habits. Its companion, progress and rewards are there to motivate you. They are not medical advice, and we don't promise any particular result.
Notifications, timers and app blocking depend on your device and iOS permissions. Don't rely on Melt for anything safety-critical, such as medication reminders.
3.Shield and Screen Time
Shield uses Apple's Screen Time to block the apps, categories and websites you choose while a focus session runs on a mission with Shield on. It is the only feature that needs Screen Time permission; without it, the rest of Melt works as normal. The block ends when the session ends, or earlier if you pause or end it. iOS changes or faults can interrupt a block, and we can't promise it can't be bypassed.
4.Melt Plus
Melt Plus is a monthly or annual auto-renewing subscription bought through Apple. The purchase screen shows the price and billing period before you confirm.
New subscribers may get a free trial:
- Three days free when you subscribe inside the app.
- Seven days free on the annual plan when it is offered during onboarding.
- Apple allows one free trial per person.
Unless you cancel at least 24 hours before the trial or current period ends, Apple charges you and the subscription renews automatically. Cancel in Settings → your name → Subscriptions. You keep Melt Plus until the end of the paid period; a free trial may end as soon as you cancel.
Deleting the app or your Melt account does not cancel your subscription.
Use Profile → Restore purchases to restore Melt Plus on a new device.
5.Coins and costumes
You start with some Coins, earn more by completing missions, and can buy Coin packs through Apple. You spend Coins on costumes in Melt's shop.
Coins have no cash value and can't be sold, transferred or exchanged. They don't expire. If Apple refunds a Coin pack, we take back up to that pack's Coins, never below zero; costumes you already bought stay yours.
Costumes marked PLUS need an active Melt Plus subscription to buy. Once bought, they stay wearable after Melt Plus ends.
Your Coins and costumes are kept with your account on our servers. To keep them on a new phone, use Sign in with Apple with the same Apple ID; Apple's Restore Purchases doesn't restore Coins.
We may change earning rates, prices and the shop catalogue. This doesn't take away anything you already bought.
6.Refunds
Apple handles payments and refunds: request one at reportaproblem.apple.com. If a purchase or Coin balance is missing, email info@trymelt.app. Nothing here limits the consumer rights you have by law.
7.Your content and fair use
Tasks and other content you enter stay yours. We use them only to run Melt for you. We don't sell them or use them to train AI.
Don't misuse Melt: no unlawful use, hacking, abuse, or tampering with Coins or purchases.
The app is licensed under Apple's Standard End User License Agreement.
8.Deleting your account
Profile → Delete account. After you confirm, your companion, missions, Coins, costumes and streak are deleted straight away and can't be recovered. It doesn't cancel your subscription (see Section 4).
We may suspend an account for fraud, abuse or security reasons.
9.Our responsibility
We run Melt with reasonable care, but it may sometimes be unavailable or have bugs. Melt is for personal use. Nothing in these Terms limits liability that can't be limited by law.
10.Changes and contact
We may update these Terms. If a change matters, we'll tell you in the app before it takes effect.
Questions or complaints: info@trymelt.app.